Student Rights
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Topic 6 : Complaints and Appeals
Date 2009-04-06 |
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If a student feels that they have been treated unfairly, they have the right to lodge a complaint. Education providers who are not happy with a student’s actions must provide a written warning. Students have the right to appeal any decision they have been notified of about their studies. In Australia, it is acceptable to make a complaint or appeal a decision. Students should speak with their student contact officer for advice. Providers have complaints and appeals processes that students can access if they are unhappy with any decision.
This video highlights the inbuilt consumer protection mechanisms which are available to students who wish to lodge a complaint, or have been notified by their education provider of issues which may affect their status as a student in Australia. These issues are taken seriously, and students should ensure they are aware of actions they can take, internally with their education provider, and if that fails or the outcome still seems unsatisfactory, the external appeals processes available to them. External appeals processes should be free of charge or of little cost to the student. Student awareness of these processes and how they work is the key to being heard and affecting the best possible outcome.
Please watch video below:
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